Refund Policy
Last updated: January 14, 2026
Overview
At JobifyCoach, we are committed to providing high-quality career coaching services. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines our refund terms and conditions.
General Refund Policy
Our refund policy is designed to be fair and transparent. Please note the following:
- All refund requests must be submitted in writing
- Refunds are processed within 5-10 business days
- Processing fees may apply to certain payment methods
- Refunds are issued to the original payment method
Service-Specific Refund Terms
3.1 Coaching Sessions
24+ hours notice
Full refund or reschedule
12-24 hours notice
50% refund or reschedule
Less than 12 hours
No refund, reschedule subject to availability
No-show
No refund, session forfeited
3.2 Package Deals and Bundles
Unused sessions
Pro-rated refund based on remaining sessions
Partially used packages
Refund for unused portion minus 10% processing fee
Completed packages
No refunds for fully used services
3.3 Digital Products and Courses
Within 7 days
Full refund if not accessed
After 7 days
No refunds for digital products
Technical issues
Full refund or replacement
3.4 Resume and Document Services
Before work begins
Full refund
After work begins
Pro-rated refund based on work completed
After delivery
No refunds, but revisions available
Non-Refundable Items
The following items are non-refundable:
- Completed coaching sessions
- Downloaded digital materials
- Processing and administrative fees
- Gift certificates (unless required by law)
- Services used or consumed
How to Request a Refund
To request a refund, please follow these steps:
- 1Contact us at support@jobifycoach.com
- 2Include your order number or transaction ID
- 3Provide a detailed reason for the refund request
- 4Include any relevant documentation
- 5Allow 2-3 business days for review
We will review your request and respond within 2-3 business days with our decision.
Refund Processing
Once approved, refunds are processed as follows:
Credit/Debit Cards
5-10 business days
PayPal
3-5 business days
Bank Transfers
7-14 business days
Digital Wallets
1-3 business days
Processing times may vary depending on your financial institution.
Dispute Resolution
If you disagree with our refund decision, you may:
- Request a review by our management team
- Provide additional documentation or evidence
- Contact your payment provider for assistance
- Seek mediation or arbitration if necessary
EU Users
You have the right to use EU-approved alternative dispute resolution services and to bring proceedings in your local courts under EU consumer protection laws.
US Users
You may file a complaint with the Better Business Bureau or your state's consumer protection agency.
Special Circumstances
We may consider refunds in special circumstances, including:
- Technical issues preventing service delivery
- Medical emergencies with documentation
- Service quality issues
- Billing errors on our part
- Force majeure events
Currency and Exchange Rates
Refunds are issued in the original currency of purchase. Exchange rate fluctuations may affect the final amount received. We are not responsible for exchange rate differences.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.
Contact Information
For refund-related inquiries, please contact us:
support@jobifycoach.com
Phone
[Your Phone Number]
Response Time
2-3 business days
Related Policies
This refund policy works in conjunction with our Terms & Conditions and Privacy Policy. Please review these documents for complete information about our services.